frequently asked questions background

Our policy explains how we collect, secure and use data from our website visitors and customers, and outlines your rights to control your data, and the measures we take to ensure its protection.

We take data privacy very seriously. We believe that our customers' private and confidential data is sacrosanct and should be handled with the utmost care. Before using any of our web applications, mobile applications, or subscribing to our services, we require all our users to carefully read and understand our Privacy Policy.

Private Data that we collect from visitors

While using our website and buying our services, you need to submit your name, contact details, email address, payment details, and other relevant information. You can directly submit your data to our team through email. Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send monthly invoices, weekly reports and scheduling calls with our project manager
  • Personal data

    We can interpret this personal data to know your identity. It primarily includes your name, mobile number, and email address. However, we never disclose your personal information to our business partners or any third party advertisement company without your consent.

    Account-related data

    To create your account at our website, you need to enter your name, password, email address, and other details. Then, when a user subscribes to our services, he gets a unique identification number.

    How Do We Use Your Email Address?

    By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    Data policies for minors

    Before accessing our website, you must confirm that your age is more than 16 years. When we have detected underage users, we will take steps for deleting such data from our database.

    Data is collected automatically by our website

    When you visit our website for any purpose, our advanced technology automatically lets us collect some non-personal data. As you navigate through our platform, we collect and create our database. We may gather the data autonomously and with a third party's assistance. For instance, we try to collect information on how you use our website. We will not disclose your identity to anyone. However, our team needs to access your usage information, device details, IP address, OS, language preferences, browser, country, and technical information. We have analytical tools to interpret the data and maintain our website security.

    Your rights

    You can deny our request to provide discretionary personal details. However, in this case, we cannot offer full assistance from our side. We will not be liable for any bad experience while using our services.

    How Long Do We Keep Your Information?

    We keep your information only as long as we need it to provide services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

    Our cookies Policy

    Our cookies and other technologies enable us to know your likes and dislikes. For instance, we learn about your preferred language and configuration. The strictly necessary cookies are always activated. However, you can adjust the settings of performance cookies, functional cookies, and targeting cookies. Our team has implemented Google Analytics cookies to track the activities of our visitors. We receive data with the use of cookies. The collected data helps make reports related to the service. You can turn on the DNT option from your web browser settings. However, we will not be able to give 100% access to some parts of our site in that case.

    How Do We Protect Your Information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    Can I update or correct my information?

    The rights you have to request updates or corrections to the information Funel collects depend on your relationship with Funel. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting us.

    Our data protection policies

    Our team has implemented safe and industry-standard security technologies to protect your data from misuse, loss, and unauthorized access. Moreover, we ensure that contractors, employees, and vendors accessing personal data always stick to legal rules. Thus, your personal information will be safe.

    We have invested in premium software for malware scanning. Furthermore, as your information is confidential, we have made our website SSL certified. Our commercially acceptable security measures protect your data. But, no digital data transmission method is 100% secure. That is why we use blockchain technology to secure your data. Our team has chosen technologies that prevent unauthorized access to your data. Illegal access will be a violation of laws.

    Financial details

    We do not collect your financial information when you make a transaction on our website. Bank transfer, credit cards, debit cards, and other payment modes are acceptable. However, we never store any financial data; you must check the Privacy Policy of stripe to ensure data protection.

    What type of cookies does Funel use?

    Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies”.

    Strictly Necessary cookies are necessary for our website/app to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website/app and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our website/app.

    Information about General Data Protection Regulation (GDPR)

    We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

    Amendment to our Privacy Policy

    Our team will regularly amend, update, and review these policies occasionally. We have implemented the best technology for this purpose. So, we encourage every visitor to check this page to learn about the updates. To continue using our services without any issue, you must agree to our Privacy Policy. You can trust our team as we process your data on your behalf.

    Individual Data Subject's Rights - Data Access, Portability and Deletion

    We are committed to helping our customers meet the data subject rights requirements of GDPR. Funel processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

    We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

    Copyright Disclaimer

    All intellectual property rights concerning these materials are vested in Funel. Copying, distribution and any other use of these materials is not permitted without the written permission of Funel, except and only to the extent otherwise provided in regulations of mandatory law (such as the right to quote), unless otherwise stated for certain materials.

    Our data usage policies

    Our company uses the data for providing personalized services and operating the website. There are several other purposes-

    •Connect with you in the information.

    • Provide you with relevant services.

    • Deal with legal issues when needed.

    • Send promotional messages via email.

    • Secure and maintain your account.

    • Prevent abuse, fraud, and illegal activities.

    • Offer better services and modification of our tools.